Welcome to Mandarake online shop

Starting from September 2015, an extra layer of security for all credit card payments will be implemented. All Visa and MasterCard users will now required to pass 3-D Secure authentication before completing any payments.

3-D Secure is security protocol which ties the financial authorization process with an online authentication. In order to use the service, please check the following:
- Your current credit card is supporting 3-D Secure.
- Pre-registration is required on your credit card provider's official website.

This 3-D Secure protocol prevents unauthorized payments of stolen cards, etc. When making the payment, you'll be ask for some kind of password depending on your credit card's brand.
If you card is not supporting this 3-D Secure, you will not able to complete the payment.

* 3-D Secure is a general term for protocol security service.
Visa: Verified by Visa
MasterCard: MasterCard SecureCode
JCB: J/Secure
* If you have already registered, you do not need to take any extra action.
* If you have not yet registered with Verified by Visa, MasterCard SecureCode, or J/Secure,
you'll need to register and activate it in advance.

For more details, please contact your credit card provider.

When you place an order, please fill out all the required fields in full measure. Orders with insufficient or incorrect customer information may be cancelled without notice. The customer will be responsible for all the fees that may be caused for the package to be resent to the correct address, if the problem is due to insufficient or incorrect customer information.

We will inform the availability and grand total of your order within three days. However, when there are large number of orders, our response may delay for a day or two.

When you fill out the order form, please make sure your e-mail address is correct. When you didn't receive a return mail from us, we may not have received your correct e-mail address. Our system can not return e-mail to AOL address, so please use an alternate account. We cannot answer at all to any troubles or complaints by the entry mistake of a customer's mail address Thanks for your comprehension.

By following Japan Customs Export guidelines, we are not able to undervalue on custom declaration for any shipments.
Customs duty may be charged when the package arrives at the customs in your country.
Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Thank you for your understanding.

From 9th of April, in order to use our webstore, you need user ID and password. Please register using the "Registration" page. The first time, you also need to complete the authentication process before shopping.
Registration
If you already have an user ID, please login for placing an order.