Certain Shipping Methods Currently Suspended

Latest Additions

Mandarake Zenbu Big Auction Catalog

Purchase this edition of the Mandarake Zenbu auction catalog to participate in the Big Web Auction.

Welcome to the Mandarake Online Shop

Throughout our pages you can find all the Japanese animation items you've ever dreamt of including doujinshi, manga, cels, toys, shitajiki, CDs, posters, art-books, hentai & yaoi items and so much more! If you have any questions, please feel free to contact us directly! Enjoy your shopping!

Each of our stores all across Japan is adding items around the clock. When you make your order, please note that each item could be sold by a different store and that orders for different stores are handled separately.

EMS Shipping Revisions

EMS is now available for China and Austria
Click here for the revised shipping options.

July 30, 2022

EMS Shipping Revisions

EMS is now available for the following areas:
Great Britain, Netherlands, Italy, San Marino, Malta, Greece, Israel, New Caledonia, Ghana, Tanzania (United Rep.)
Click here for the revised shipping options.

June 30, 2022

EMS Shipping Revisions

EMS is now available for France.
Click here for the revised shipping options.

June 14, 2022

DHL Shipping Revisions

DHL shipping rates have been revised.
Click here for the revised DHL shipping rates.

May 25, 2022

EMS Rate Change

Starting May 31st, Japan Post will update its country regions and shipping fee for EMS.
Most notably, the United States will now be a separate region from North America, and with that, there will be rate increases.
Official updates from Japan Post:
https://www.post.japanpost.jp/int/2022fee_change/index_en.html

If you have any shipping questions, please contact us from the inquiry form here:
https://www.mandarake.co.jp/en/inquiry/

May 10, 2022

Shipping delay due to lockdown in Shanghai

Due to the lockdown in Shanghai that began on March 28, there will be significant delays in delivery from Japan to parts of China due to flight cancellations and the closure of post offices.
We appreciate your understanding in advance that the impact of the closure may last a while depending on the situation.
Please keep in mind that this could effect shipping to other countries as well.

You can also read more about the delay directly on Japan Post's website here.

April 1, 2022

Shipping Suspensions regarding the current world situation

Japan post and many other shipping methods have been suspended due to the current world situation.

Primarily noted countries are Andorra, United Kingdom, Northern Ireland, Guernsey, Jersey, Germany, Finland, France, Belgium, Isle of Man, Monaco. Please check below to see the shipping method available to your countries.

You can also read more about the suspention directly on Japan Post's website here.

March 11, 2022

Shipping Suspensions

The following countries have had one or more shipping methods suspended:
Austria, Netherlands, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Portugal, Latvia, Lithuania, Estonia, Luxembourg, Cape Verde, North Macedonia, Greenland, Kosovo, Serbia, Montenegro, Croatia, Slovenia, Faroe Islands, Bulgaria, Cayman Islands

You can see which shipping options are available here.

Offical updates from Japan Post.

March 1, 2022

Tracking status of international Shipment

Due to the increase in orders during the holiday season, the impact of covid-19, and the consequent reduction in air traffic, Japan is experiencing delays in international parcels regardless of the destination country.
Currently, it takes around two weeks for a package to leave Japan.
Please be aware that it may take even longer for your package to be delivered.

December 26, 2021

寄往中国的邮政物品延迟交付

由于新的冠状病毒感染爆发所带来的限制,中国以下地区的邮件投递出现了重大延误。
重庆市,广西壮族自治区,广东省,贵州省,海南省,湖北省,湖南省,四川省,云南省

July 4, 2021

The End of the Import VAT Exemption Threshold (De Minimis)

The VAT exemption on imports under €22 will be abolished from July 1 2021, meaning import VAT will be charged on orders under €22.
In addition to this, there will be an additional VAT collection fee for the delivery company, so if your order is less than €22, you may have additional costs to pay when you receive your items.
Orders over €22 will remain the same.

July 1, 2021

About Non-Changing Statuses and the "Returned to Sender" Status in the Japan Post Tracking Information.

(Abridged version from our Facebook page)
- Returned to Sender -
When Japan Post suspended certain shipping options to certain countries due to Corona, they already had some order for those countries using those shipping methods. Some orders made it through to the final stages (being put on a plane) but those that did not slowly started being returned to our stores. Unfortunately there is no way for us to know what items are coming back until they arrive.

When the tracking information shows the status "Returned to Sender", it means that the process of return has begun and they are now on their way to the store. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it.

If you have seen that your order is "Returned to Sender" and you want to contact the store early to prepare for how it should be treated, please be sure to include your order number and requests you may have. It is vital to include your order number.

- Non-Changing Tracking Information -
At the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. This is because there are far fewer planes available to ship items out on. An official announcement on the Japan Post website noted that can take more than two weeks for items to even be loaded on planes and reach the USA, though other countries will also face similar delays.

This means that when looking at the tracking information on orders it may possibly be weeks before an update is shown (even with EMS). But rest assured that orders marked as shipped have been shipped (picked up by the post office) and are in the process of heading to you. If for whatever reason these too are returned to our stores, we will be contacting you about it.

Some customers have asked if it is possible to recall items back from the post office in order to ship via DHL. Unfortunately as we do not know at what stage the shipments are during their export process, this is not possible.

IMPORTANT - Shipping Suspensions Due to Corona Virus

Due to the recent corona virus pandemic, we have received word from Japan Post that certain shipping methods to many countries have now been suspended.

SAL is no longer available, regardless of country. Items that were already shipped with SAL prior to April 1 may potentially be returned to the store by the Post Office.
According to Japan Post, if your package has already gone through the export procedure then it will be held by them awaiting a possible flight.
If your package is returned to us we will contact you with possible shipping methods.

A table showing available services for the affected countries can be found on our help page here.

EMS items are currently heavily delayed leaving Japan, regardless of country.

For orders that have already been paid for and have not yet shipped, we will change the order to an available shipping method.
A new invoice for the remaining balance will be sent to you.
(If other shipping methods are available, please contact within 72 hours us to switch).

For unpaid orders, we will change the order to an available shipping method.
(If other shipping methods are available, please contact within 72 hours us to switch).

If there are no shipping methods available for your country, you will still be able to place an order.
You order will be on hold until the suspensions are lifted, though this may change depending on future circumstances.

Please note that cancellation and refund requests will not be accepted.

We apologize for this inconvenience.

April 11, 2020

Notice - Important Announcement - Postal Shipping to MEXICO
URGENTE - Anuncio Importante - Sobre Envios Postales a MEXICO

We have been informed by our customers in Mexico that many items sent by SAL and EMS are subject to heavy delays; in some cases they are delayed a few months due to the inorganization of their local delivery service.
In order to apply financial protection to your order, starting from 8th of December, we will only accept orders with the EMS insured shipping option for packages bound to Mexico.

Thank you for your kind understanding of this situation.

Gracias a los reportes de nuestros clientes en Mexico, hemos sido informados sobre retrasos en la entrega de pedidos hechos por SAL y EMS; en algunos casos, llegando a retrasarse por varios meses debido a la desorganizacion en los servicios de entrega local.
Con el fin de asegurar la proteccion financiera de nuestros clientes, a partir del 8 de Diciembre solo se ofrecera la opcion de envio EMS que cuente con seguro para pedidos destinados a Mexico.

Gracias por su comprension.

December 7, 2018

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