Welcome to the Mandarake Online Shop
Throughout our pages you can find all the Japanese animation items you've ever
dreamt of including doujinshi, manga, cels, toys, shitajiki, CDs, posters,
art-books, hentai & yaoi items and so much more! If you have any questions,
please feel free to contact us
directly! Enjoy your shopping!
Each of our stores all across Japan is adding items around the clock. When you make
your order, please note that each item could be sold by a different store and that
orders for different stores are handled separately.
Mandarake is unable to undervalue entire shipments
Due to an amendment of taxation within Japan including the customs regulation,
the declration value on all out-going packages needs to match your order payment.
This is a result of electronic shipping declaration becoming obligatory.
Undervaluing declaration value on commercial shipments is now strictly prohibited
and has been subject to penalty charge on the shipper.
Please be informed that our store is unable to undervalue shipments regardless
destination,
and we may not be able to respond to your request / enquiry of undervaluing orders.
Mail Server Failure
There was a mail server failure between 4AM~9AM JST on the 13th.
If you sent us an inquiry or other mail during this time, there is a possibility we may not have received them.
If you haven't received a reply, please send your inquiry again.
We apologize for the inconvenience.
September 14, 2023
Shipping Fee increase starting September 27, 2023
Due to a partial revision from Japan Post, shipping charges for Airmail (small packages) are scheduled to change on September 27, 2023.
You can check the shipping fee after the change with this shipping fee calculator tool from here.
August 24, 2023
Regarding the restoration of login failure
On May 4, 2023, from around 0:19 a.m. to 2:53 a.m., due to a failure of Google reCAPTCHA, login and new member registration were not available.
The outage was resolved at approximately 2:53 a.m. on May 4, 2023, and the service has been available normally since then.
We apologize for any inconvenience caused.
May 4, 2023
Shipping Update regarding Brazil
All shipping to Brazil has temporarily been halted.
We apologize for any inconvenience caused.
Since from Febrary 2023, many of packages shipped to Brazil have returned or being on the way back to us due to the customs issue.
When the tracking information shows the status "Import stopped" or "return to sender", it means that the process of return has begun and they are now on their way to the store. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it.
Since there is neither clear announcement nor offical notice from Japan Post regarding returning shipments and no instruction of further customs clearance, we regret inform that we have to suspend entire orders from / bounds to Brazil.
For returned orders, we will proceed with refund when we have them back.
Please note that initial shipping fee has been already charged, and we will not be able to cover this fee due to the customs reason.
We apologize the inconvenience this caused.
April 4, 2023
Order obstacles and their resolution
On Tuesday, March 7, 2023, from 4:15 p.m. to approximately 5:35 p.m., there was a breakdown in orders.
It has now been resolved.
We apologize for any inconvenience caused.
March 7, 2023
Shipping During the New Years
In the New Year season, expect some shipping delays as DHL will not be shipping from December 28th to January 3rd.
December 27, 2022
EMS Shipping Revisions
EMS is now available for India, Canada, Finland, Brazil, Cuba, Chile, Peru, and Romania
Click here for the revised shipping options.
November 4, 2022
About shipping delays
Shipping for the Shibuya store will be delayed until November 1 due to events near Shibuya.
October 29, 2022
EMS Shipping Revisions
EMS is now available for Germany, Guernsey, and Jersey
Click here for the revised shipping options.
September 6, 2022
EMS Shipping Revisions
EMS is now available for China and Austria
Click here for the revised shipping options.
July 30, 2022
EMS Shipping Revisions
EMS is now available for the following areas:
Great Britain, Netherlands, Italy, San Marino, Malta, Greece, Israel, New Caledonia, Ghana, Tanzania (United Rep.)
Click here for the revised shipping options.
June 30, 2022
EMS Shipping Revisions
EMS is now available for France.
Click here for the revised shipping options.
June 14, 2022
DHL Shipping Revisions
DHL shipping rates have been revised.
Click here for the revised DHL shipping rates.
May 25, 2022
Shipping delay due to lockdown in Shanghai
Due to the lockdown in Shanghai that began on March 28, there will be significant delays in delivery from Japan to parts of China due to flight cancellations and the closure of post offices.
We appreciate your understanding in advance that the impact of the closure may last a while depending on the situation.
Please keep in mind that this could effect shipping to other countries as well.
You can also read more about the delay directly on Japan Post's website here.
April 1, 2022
Shipping Suspensions regarding the current world situation
Japan post and many other shipping methods have been suspended due to the current world situation.
Primarily noted countries are Andorra, United Kingdom, Northern Ireland, Guernsey, Jersey, Germany, Finland, France, Belgium, Isle of Man, Monaco.
Please check below to see the shipping method available to your countries.
You can also read more about the suspention directly on Japan Post's website here.
March 11, 2022
Shipping Suspensions
The following countries have had one or more shipping methods suspended:
Austria, Netherlands, Sweden, Czech Republic, Denmark, Norway, Hungary, Poland, Portugal, Latvia, Lithuania, Estonia, Luxembourg, Cape Verde, North Macedonia, Greenland, Kosovo, Serbia, Montenegro, Croatia, Slovenia, Faroe Islands, Bulgaria, Cayman Islands
You can see which shipping options are available here.
Offical updates from Japan Post.
March 1, 2022
Tracking status of international Shipment
Due to the increase in orders during the holiday season, the impact of covid-19, and the consequent reduction in air traffic, Japan is experiencing delays in international parcels regardless of the destination country.
Currently, it takes around two weeks for a package to leave Japan.
Please be aware that it may take even longer for your package to be delivered.
December 26, 2021
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July 4, 2021
The End of the Import VAT Exemption Threshold (De Minimis)
The VAT exemption on imports under €22 will be abolished from July 1 2021, meaning import VAT will be charged on orders under €22.
In addition to this, there will be an additional VAT collection fee for the delivery company, so if your order is less than €22, you may have additional costs to pay when you receive your items.
Orders over €22 will remain the same.
July 1, 2021
About Non-Changing Statuses and the "Returned to Sender" Status in the Japan Post Tracking Information.
(Abridged version from our Facebook page)
- Returned to Sender -
When Japan Post suspended certain shipping options to certain countries due to Corona, they already had some order for those countries using those shipping methods. Some orders made it through to the final stages (being put on a plane) but those that did not slowly started being returned to our stores. Unfortunately there is no way for us to know what items are coming back until they arrive.
When the tracking information shows the status "Returned to Sender", it means that the process of return has begun and they are now on their way to the store. There are currently lots of items coming back so when an item returns to the store the staff will contact you about it.
If you have seen that your order is "Returned to Sender" and you want to contact the store early to prepare for how it should be treated, please be sure to include your
order number and requests you may have. It is vital to include your
order number.
- Non-Changing Tracking Information -
At the moment there is a VERY heavy delay on all EMS and Air items sent through Japan Post leaving Japan. This is because there are far fewer planes available to ship items out on. An
official announcement on the Japan Post website noted that can take more than two weeks for items to even be loaded on planes and reach the USA, though other countries will also face similar delays.
This means that when looking at the tracking information on orders it may possibly be weeks before an update is shown (even with EMS). But rest assured that orders marked as shipped have been shipped (picked up by the post office) and are in the process of heading to you. If for whatever reason these too are returned to our stores, we will be contacting you about it.
Some customers have asked if it is possible to recall items back from the post office in order to ship via DHL. Unfortunately as we do not know at what stage the shipments are during their export process, this is not possible.
IMPORTANT - Shipping Suspensions Due to Corona Virus
Due to the recent corona virus pandemic, we have received word from Japan Post that certain shipping methods to many countries have now been suspended.
SAL is no longer available, regardless of country. Items that were already shipped with SAL prior to April 1 may potentially be returned to the store by the Post Office.
According to Japan Post, if your package has already gone through the export procedure then it will be held by them awaiting a possible flight.
If your package is returned to us we will contact you with possible shipping methods.
A table showing available services for the affected countries can be found on our help page here.
EMS items are currently heavily delayed leaving Japan, regardless of country.
For orders that have already been paid for and have not yet shipped, we will change the order to an available shipping method.
A new invoice for the remaining balance will be sent to you.
(If other shipping methods are available, please contact within 72 hours us to switch).
For unpaid orders, we will change the order to an available shipping method.
(If other shipping methods are available, please contact within 72 hours us to switch).
If there are no shipping methods available for your country, you will still be able to place an order.
You order will be on hold until the suspensions are lifted, though this may change depending on future circumstances.
Please note that cancellation and refund requests will not be accepted.
We apologize for this inconvenience.
April 11, 2020
Notice - Important Announcement - Postal Shipping to MEXICO
URGENTE - Anuncio Importante - Sobre Envios Postales a MEXICO
We have been informed by our customers in Mexico that many items sent by SAL and EMS are subject to heavy delays; in some cases they are delayed a few months due to the inorganization of their local delivery service.
In order to apply financial protection to your order, starting from 8th of December, we will only accept orders with the EMS insured shipping option for packages bound to Mexico.
Thank you for your kind understanding of this situation.
Gracias a los reportes de nuestros clientes en Mexico, hemos sido informados sobre retrasos en la entrega de pedidos hechos por SAL y EMS; en algunos casos, llegando a retrasarse por varios meses debido a la desorganizacion en los servicios de entrega local.
Con el fin de asegurar la proteccion financiera de nuestros clientes, a partir del 8 de Diciembre solo se ofrecera la opcion de envio EMS que cuente con seguro para pedidos destinados a Mexico.
Gracias por su comprension.
December 7, 2018
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